New prescriptions systems save time and increase satisfaction

Updated 13th Jul 2020

"Healthera has developed a pharmacy app that enables patients to order prescriptions and get reminders for medication as well as to message their local pharmacist directly with queries."Launched in 2017, initial evaluations show patients are more satisfied with the service and it saves the pharmacist time; on average, ten minutes are saved per prescription compared with manual management."It has also reduced phone calls from patients to the pharmacists about minor matters. Instead when they do call or visit the pharmacist, they have deeper, more engaged interactions, according to chief executive Quintus Liu, which can further reduce pressure on GPs."

 

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