How do I amend my patient profile?

To amend your personal details in the profile section, please follow the quick and easy steps below:

  • Head to the ‘Profile’ tab at the bottom right of the app to access your profile
  • Click 'My Details'
  • Press the field you would like to amend e.g. Date of birth
  • Once amended select ‘Save’

How do I order a repeat prescription?

To order a repeat prescription please follow the below steps:

  • Head to the ‘Medicines’ tab located at the bottom of the app
  • Select ‘Tap to order’ at the bottom of the page
  • Select the medicines you wish to order

Once you have selected the medicine(s) you would like to order please select ‘Order’ at the bottom of the page.

  • You will then need to choose whether you would like to collect your prescription or if you would like your prescription to be delivered if your pharmacy offer delivery
  • You have the ability to ‘Add A Note to Your Order’ this note will be visible to your pharmacy and GP surgery
  • Then select ‘Place Order’

Please note, not all pharmacies offer a delivery service.

How do I turn ON daily notification reminders?

To turn on your medicine notification reminders please follow the below steps:

  • First ensure you have your reminders set up in the medicines tab
  • Head into the ‘Profile’ section within the app
  • Scroll down to the bottom of the app and select ‘Notifications’
  • Select the notifications you wish to turn back on

This will then reactivate your medicine notifications.

 

How do I turn OFF daily notification reminders?

If you would like to turn off reminders, or remove the notifications from the home screen within the app, please follow the below steps:

  • Head to the 'Medicines' tab
  • Select the medicine in question
  • Select to stop reminders

The change will take effect from tomorrow

 

My medicine reminders have stopped

Please can we ask you to check the following:

  • Head into the 'Medicines' section on the app
  • Select the medicine(s) in question
  • Check the 'Date to run out' field has the correct date

It may be the medicine reminder has expired and therefore needs to be updated.

 

How do I know when my prescription is ready?

Most of our Healthera Pharmacies have enabled the option to track your prescriptions.

Those that have the tracking option enabled will notify you when your prescription is ready via the Healthera App.

Others may use their own system to notify you. If you are not sure, contact the pharmacy using the messaging feature on the Healthera App if it is available, or call them directly.

Can I get my repeat prescription early?

When ordering your prescription, you will have the option to “Add A Note to Your Order”.

Include details as to why you would like your prescription early, and your GP can approve this if they deem this a reasonable request.

How do I delete a medicine from the app?

To delete a medicine follow the steps below:

  • Head to the ‘Medicines’ tab at the bottom of the app
  • Select the medicine you would like to remove
  • Select the 'Delete' option in the top right hand corner
  • A pop-up message will appear asking you to confirm if you would like to delete the medicine
  • Select 'Yes'

How do I order medicine for a dependent?

To order a repeat prescription for a dependent please follow the below steps:

  • Head to the ‘Medicines’ tab located at the bottom of the app
  • Select your dependent’s name at the top of the page
  • Then tap ‘Tap to order’ at the bottom of the page
  • Select the medicines you wish to order

Once you have selected the medicine(s) you would like to order please select ‘Order’ at the bottom of the page.

  • You will then need to choose whether you would like to collect your prescription or if you would like your prescription to be delivered if your pharmacy offer delivery
  • You have the ability to ‘Add A Note to Your Order’ this note will be visible to your pharmacy and GP surgery
  • Then select ‘Place Order’

Please note, not all pharmacies offer a delivery service.

How to join my pharmacy / Why am I added to a pharmacy nearby?

To change your pharmacy please follow the below steps:

  • Head to the ‘Profile’ tab at the bottom of the app
  • Click on your current pharmacy
  • If you select proceed you will then be able to search for a new pharmacy(You may need to select the other pharmacies option if the pharmacy is a chain)
  • The search will first use your location to search for pharmacies close to your address
  • If there are no pharmacies close to this location you will be the option of having your medicines delivered by a delivery partner but if this is not what you want then you can use the search to look for a pharmacy

How do I book a service?

In order to book a service with your pharmacy please follow the quick and easy steps below:

  • Click on the ‘Pharmacy’ tab located at the bottom of the app
  • Click on the ‘Services’ tab below the name of the pharmacy
  • Select the service you require
  • Once selected click ‘Book Now’
  • Select an available date and time

Please note unavailable times will be greyed out

  • Once you have selected your requested date and time press Book Appointment

It will then show a notification saying Waiting to be confirmed.

Your pharmacy gets notified about your booking request and you will be notified once it gets accepted.

What if my Healthera app is not working?

If you have problems with Healthera App and the above answers still do not resolve your issue, please email us at support@healthera.co.uk