Your privacy rights when you are a third party

The purpose of this notice is to explain how Healthera Limited collects and uses personal information and how we comply with data protection law. Where Healthera determines the reasons we use your personal information and the means of processing your personal information, it is the data controller.

In this notice, we explain some things about the personal information Healthera holds, and your rights regarding this information. It’s important that you read it carefully, together with any other privacy notices and information that we provide you, from time to time.

About your personal information and where we obtain it

What information do we use and where do we obtain it 

 

What personal information we use and how long we keep it

Passing on your personal information to third parties

Security and safe storage of your personal information

The security of your personal information is very important to us and we take this matter very seriously.  We’ll use appropriate procedures and security features to process and protect your information.  We have in place a robust framework to ensure the security of your data.

Transfers outside the European Economic Area (E.E.A)

Some of the organisations that we share your personal information with may process it overseas. If any sharing means that your personal information will be transferred outside the E.E.A, we will only make that transfer if:

  • the country to which the personal information is to be transferred ensures an adequate level of protection for personal information
  • we have put in place appropriate safeguards to protect your personal information, such as an appropriate contract (like the contract terms sometimes called Model Contract Clauses issued by the European Commission) with the recipient
  • the transfer is necessary for one of the reasons specified in data protection law
  • sometimes, we will request your consent to the transfer

How you can access and correct your personal information

Queries and further information

 

Last updated on 15 October 2018

 

 

 

 

 

 

 

Detailed Wording and Content

Your privacy rights when you are a third party

The purpose of this notice is to explain how Healthera Limited collects and uses your personal information and how we comply with data protection law. Where Healthera determines the reasons we use your personal information and the means of processing your personal information, it is the controller.

In this notice, we explain some things about the personal information Healthera holds, and your rights regarding this information. It’s important that you read it carefully, together with any other privacy notices and information that we provide you, from time to time.

About your personal information and where we obtain it

What information do we use and where do we obtain it

We collect and receive different types of personal information in order to conduct our business. Personal information we hold about you includes any information that identifies you (e.g. name, address, phone number etc). If you provide other information it may also include personal information which relates to specific topics which are thought to be more privacy sensitive (e.g. information about your health, your gender, etc). 

You can find more details about the type of information we hold about you in “What personal information we use and how long we keep it ” see  below.

By providing your personal data to us (whether via our website, by message, by email, in person or over the phone), you agree to the processing set out in this Privacy notice.

You need to help us keep the personal information we hold about you accurate. If you think any of your personal information is incorrect or if any personal information about you changes, please see below on how you can correct your personal information.

Please note: The personal information you provide to us, as well as that we collect about you, is necessary for us to action your requests. Without it we may not be able to do so.

How we’ll use your personal information

Resolving queries

In order to conduct our business, we may use your personal information to:

  • Investigate any queries or requests you may enquire about. Some enquires may require us to check whether you are authorised
  • Communicate and interact with you in relation to your query or request. This can be by phone, web messaging, email, post, secure email, app
  • Organise and arrange discussions or meetings in connection with Healthera business

When Healthera need to use information about your health or other sensitive personal information we may ask you for your consent. However, from time to time, there may be cases where due to legal reasons Healthera can use this personal information without your consent.

Marketing activity

We’ll use your personal information to provide you with other information you’ve consented to receive. You can easily withdraw your consent at any time. We explain how you can do so, each time we ask for your consent.

For example: when logging in to your Healthera account for the first time, you will be asked whether you are happy to receive news and other information about Healthera that may interest you. If you have consented to receive such information, you can withdraw your consent at any time, by logging into your Healthera account going to “edit my profile” and changing your marketing preference.

We may also use your personal information to see if and when you open emails or links we send you, where you have consented to receive them.

Use of Cookies

If you use our website, you’ll see a message asking you to consent to the use of non-essential cookies, at your first visit. If you consent to the use of cookies, we’ll also use your personal information to monitor the traffic, security and performance of our website.

If you want more information about cookies we use or if you’d like to change your cookie settings, please go to our cookies policy page.

For research purposes

From time to time, Healthera may conduct research and surveys.  

We will use anonymisation techniques and aggregated datasets (so that personal data can no longer be associated with an individual) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

The lawful basis for processing is our legitimate interests (e.g. in order to help with improving our service and research into the quality of treatment.

What personal information we use and how long we keep it

 

Data we use

First name, Last name, Address, Postcode, email address, telephone number, emails, messages, letters, Job Title, Identity authorisation information (such as passport, driving licence etc)

How long we keep it for

The information will be stored for 6 years.

Any other personal information not described above

Data we use

Any other personal information we collect, not described in any of the categories above will be brought to your attention with a message at the point of collection from you.

How long we keep it for

We’ll keep it for 6 years.

In addition, we may keep your personal information for a longer period of time than mentioned above for archiving or research purposes, or in the event of ongoing disputes, claims, complaints or data migration. In such cases, we’ll consider the nature, degree of sensitivity, and volume of your personal information that needs to be kept. We’ll also take into consideration the purpose for extending the retention period and whether this purpose could be achieved through other means.

Passing on your personal information to third parties

From time to time, we may need to pass your personal information to third parties. The third parties we may share information with are:

For Administration of your Healthera App account

Most of our administration is carried out by Healthera staff in the UK.

In the course of providing Healthera services, we may also use other processors such as:

  • fax service providers operating in E.E.A

Where this occurs, Healthera requires sufficient guarantees that appropriate technical and organisational measures are in place with all processors and that their standard of security with regard to the processing of your personal information is satisfactory to Healthera.

In certain circumstances, we may need to disclose your personal information to other trusted third parties, who will receive it as controllers in their own right (such as auditors, consultants and legal advisers. In such cases, we will ensure that the appropriate contracts and safeguards are in place.

Third party processors for website purposes

Healthera uses website analytics in order to provide valuable information and insight into the performance, security and use of our website. We also share information about your use of our site with those web analytics providers. You’ll find more information in our cookies policy.

From that page, you will also be able to manage your preferences and be able to opt in or out from cookies that are not essential to the operation of the website.

For research purposes

From time to time, Healthera may conduct research and surveys in order to help with improving our service and research into the quality of treatment. We will use anonymisation techniques and aggregated datasets to limit personal information use to what is strictly necessary for the purpose of each project.

The lawful basis for processing is our legitimate interests (e.g. in order to help with improving our service and research into the quality of treatment.                     

For compliance purposes

In order to comply with our legal, regulatory and statutory obligations, sometimes we also need to pass your personal information to 3rd parties, such as the Department of Health, CCG, courts, law enforcement agencies, our insurers, our auditors, and our professional advisers.

Security and safe storage of your personal information

The security of your personal information is very important to us and we take this matter very seriously.  We’ll use appropriate procedures and security features to process and protect your information.  We have in place a robust framework to ensure the security of your data.

Transfers outside the European Economic Area (E.E.A)

Some of the organisations that we share your personal information with may process it overseas. If any sharing means that your personal information will be transferred outside the E.E.A, we will only make that transfer if:

  • the country to which the personal information is to be transferred ensures an adequate level of protection for personal information
  • we have put in place appropriate safeguards to protect your personal information, such as an appropriate contract (like the contract terms sometimes called Model Contract Clauses issued by the European Commission) with the recipient
  • the transfer is necessary for one of the reasons specified in data protection law
  • sometimes, we will request your consent to the transfer

How you can access and correct your personal information

 

How you can correct or rectify your personal information

In order to conduct our business it is important that we have accurate and complete information about you. We encourage you to notify us of any changes regarding your personal information, as mentioned just below.

You can also contact us at Healthera  Limited , St John’s Innovation Centre, Cowley Road  Cambridge, United Kingdom CB4 0WS or email us at support@healthera.co.uk.

How you can access your personal information and exercise your rights

Subject to certain conditions, you have the right to request access to the personal information that we hold about you. This is commonly called a “data subject access request” or in its abbreviated form, a “DSAR”.

If possible, you should specify the type of information you would like to see to ensure that our disclosure meets your expectations. We must be able to verify your identity. Your request shall not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other individuals.

In addition to your right to request access to or rectification of the personal information we hold about you, you’ll have the right, under certain circumstances, to make a request to:

  • restrict or object to the processing of the personal information we hold about you (see Note1)
  • erase your personal information (see Note1)
  • receive personal information about you that you have provided to us in a structured, commonly used, machine-readable format where we use it with your consent (‘right to data portability’)(see Note2)
  • withdraw your consent for us to process your personal information, where based on consent (see Note3)

Note1:  It is important to note that your request to restrict or object to processing, or erase your personal information doesn’t automatically lead to a requirement for the processing to stop, or for your personal information to be deleted. For instance, we may not be in a position to erase your personal data, if for example, we need it to (i) comply with a legal obligation, or (ii) exercise or defend legal claims.

Note2:  In addition, the right to data portability only applies in certain circumstances such as where the processing relies on consent.

Note3:  If you do decide to withdraw your consent we will stop processing your personal information for that purpose going forward, unless there is another lawful basis we rely on – in which case, we will let you know.

To make a request under these rights you can:

  • write to us at  Healthera  Limited , St John’s Innovation Centre, Cowley Road  Cambridge, United Kingdom CB4 0WS   or
  • email us at support@healthera.co.uk

 

Queries and further information

Further information

The information provided in this privacy notice is in addition to any other privacy information we may give you on this website or via other channels (paper communication, secure message, webchat, telephone etc.).

We may update this notice from time to time. We will keep updated you on material changes to this notice. We also encourage you to check this notice on a regular basis.

If you want more information about the use of cookies on the Healthera website or Healthera App, please view our cookies policy.

Contact us

If you want to contact us, you can

  • write to us at Healthera  Limited , St John’s Innovation Centre, Cowley Road  Cambridge, United Kingdom CB4 0WS  
  • email us at support@healthera.co.uk
  • contact our data protection officer at dpo@healthera.co.uk

Raise a complaint with ICO          

If you have concerns about the way we handle your personal information and you think we haven’t dealt with them properly, you can contact the Information Commissioner’s Office or raise a complaint

  • by phone on +44 303 123 1113
  • by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
  • via their website at http://www.ico.org.uk/concerns

 

Last updated on 15 October 2018