"I’m here to serve the community - I want to provide all the services that my customers need and do it in the best way possible. Our main objective is to keep our customers happy and healthy."
Changes in the Industry
Speaking to Karsan Chandegra, Superintendent Pharmacist at Ware Cross Pharmacy, it is clear how much he values his staff and the patients they are there to help. Having worked as a pharmacist for over 35 years, Karsan has seen a wealth of change in the industry and understands just how important it is to keep up with the times in order to stay competitive and provide the best service for the local population.
Karsan says, “as a pharmacy, we need to move towards being more digital - it’s the future! And we all need to adopt it.”
Ware Cross Pharmacy provides a host of services to the local community, the most popular being the free prescription delivery service which operates Mon-Fri.
Other services include:
- Allergy Screening Service
- Appliance Use Review Service
- Drink Awareness Service
- Medicines Disposal Service
- Minor Ailments Service
- Supervised Administration
With the pharmacy industry becoming increasingly dependent on tech, Karsan and his team appreciate the need to provide a more digital-friendly service, saying “we have to use the technology to run a successful pharmacy.”
Ware Cross Pharmacy have been using Healthera for over two years now; it is something the staff use to keep patients up to date with their prescription orders and promote bookable services. With the government looking to expand the services offered in pharmacies, Karsan talks about how the use of apps will prove vital in helping patients browse and book these offerings in the future.