Yakub Chemist has been with Healthera since March 2020, and has been operating as a retail pharmacy since 1988. With more than 20 years of experience, Yakub Chemist is considered to be one of the leading pharmacy healthcare providers in both the public and private sectors in the Midlands. They prioritise their clients, community and team members as a family-run company with the goal of delivering personalised service to both its retail and corporate customers.
Interview with Yakub pharmacy director, Azarn Patel
Healthera: Why did you join Healthera?
Azarn: We wanted to increase prescriptions across the business. Then finding out we were NPA approved gave us the confidence to join.
Healthera: How did you find the onboarding process?
Azarn: It was easy to join, and self explanatory. I also received really good support from the team.
Healthera: What changes have you seen since joining?
Azarn: Our stock buying has changed. Now with Healthera it’s very clear and it’s all up front. Healthera has helped us become a lot more streamlined.
Healthera: What would you consider the main benefit of being part of Healthera?
Azarn: Being online, and being able to easily connect with my community.
Healthera: How have your patients adapted to Healthera?
Azarn: They have adapted very well! They were all keen on the idea and took minimal effort for them to come onto the app. We simply mention to them that it’s the best way to stay in contact, and would also be the port for a faster response.
Healthera: What’s the main way you invite patients?
Azarn: By word of mouth and leaflets. We tell them it’s a way to stay in touch. That it’s more personal, and will allow them to communicate with us. Before we mention the fact you can order medication and prescriptions.
