How to get technical support from the Healthera Team

All of our Healthera users’ have access to the Healthera Technical Support Channel which can be accessed by selecting the ‘Me/We’ tab located in the bottom right-hand side of the app; then scroll down to the bottom of the app and select ‘Technical Support’.

Alternatively, you can email us at and let us know how we can help.

I wish to make a complaint

As a healthcare provider and representative of your community pharmacies, Healthera takes complaints and feedback seriously. If you wish to make a complaint or give us some feedback please do so by emailing and include either ‘Feedback’ or ‘Complaint’ in the subject line.

How does Healthera make money?

We charge a monthly subscription fee for pharmacies who would like to use Healthera. This allows pharmacies to offer the mobile app to their patients for free.

I forgot my password, will I be able to recover my account?

Yes, of course. If you are a patient using the app the easiest way to recover your account would be to reset your password using the patient app, or on the Healthera Connect Platform if you are a pharmacist. If you get stuck please email us at

I am not in the UK, can I use Healthera?

Currently, Healthera is not available outside of the UK. However, Healthera is expanding rapidly and there are plans to bring the app to other countries in the near future - so stay tuned!

Why do I need Healthera?

Healthera is the best way of connecting you to your pharmacy, it is the fastest and easiest way to order repeat prescriptions, book pharmacy services and to contact your pharmacy. It also functions as a handy medicine and appointment reminder which tracks and records your medicine usage to help improve your medicine adherence.