How do I order a repeat prescription?

To order a repeat prescription just follow the below steps:

  • Head to the ‘Medicines’ tab located at the bottom of the app
  • Select the medicine(s) you would like to order
  • At the bottom of the page click ‘Request refill’
  • The app will then ask you to confirm the medicine you require, then select ‘Next’
  • You can then select ‘Collection’ or ‘Delivery’ depending on the service your pharmacy offers, then select ‘Next’
  • Select ‘Place an order’

 

How to join my pharmacy / Why am I added to a pharmacy nearby?

To add a dependent please follow the below steps:

  • Head to the ‘Me’ tab located in the bottom right-hand corner within the app
  • Click on ‘+ Add a dependent’ and complete the dependent’s basic information
  • Click ‘Next’
  • You will need to enter their GP information and select ‘Next’
  • You will then be prompted to confirm that you have the dependents consent to order prescriptions on their behalf and that your dependent will use the same pharmacy. Once this is complete select ‘Done’

 

How do I order medicine for a dependent?

To order medication for a dependent please follow the below steps:

  • Go to the ‘Medicines’ tab located at the bottom of the app
  • Select the name of your dependent located at the top of the page
  • Select the medication you would like to order
  • Select ‘Request refill’  
  • The app will then show you which medication you have selected and if this is correct select ‘Next’
  • You can then select ‘Collection’ or ‘Delivery’ depending on the service your pharmacy offers and then select ‘Next’
  • You will then need to select ‘Place an order for (dependent name)’
  • The app will then prompt you to input how many days this medicine cycle is for. Once selected click ‘Next’

 

How do I amend my patient profile?

To amend your personal details in the profile section, please follow the quick and easy steps below:

  • Head to the ‘Me/We’ tab located in the bottom right-hand corner of the app to access your profile
  • Select ‘My Profile’
  • Select the field you would like to amend e.g. Date of birth
  • Once amended select ‘Done’
  • Select ‘Save’ located within the top right-hand corner of the screen to confirm

 

How do I delete a medicine from the app?

To remove a medicine from the app just follow the below steps:

  • Head to the ‘Medicines’ tab located at the bottom of the app
  • Select the medicine you would like to remove
  • Select the three dots in the top right-hand corner
  • Select ‘Delete medication’
  • A pop-up message will appear asking you to confirm if you would like to delete the medicine.

 

How do I turn OFF daily notification reminders?

To turn off daily medication reminders please follow the quick and easy steps below:

  • Head to the ‘Me/We’ tab located in the bottom right-hand corner of the app
  • Scroll down to the bottom and select ‘Medicine notifications turned on’
  • A pop-up will appear confirming you would like to turn medicine notifications off
  • Select ‘Yes’

Please note, you will still receive notifications for appointments and messages from your pharmacy, along with refill order reminders. However, these can also be turned off if you’d prefer by following the below steps:

  • Just head to the ‘Medicines’ section within the app and select the medicine in question.
  • Toggle off the ‘Receive reminder to refill’ option

 

How do I turn ON daily notification reminders?

To turn on your medicine notification reminders please follow the below steps:

  • Head to the ‘Me/We’ tab located in the bottom right-hand corner of the app
  • Scroll down to the bottom of the app and select ‘Medicine notifications turned off’ (this will then turn medicine reminders on)

 

My medicine reminders have stopped

It may be the medicine reminder has expired and therefore needs to be updated. Please can we ask you to check the following:

  • Head into the 'Medicines' section within the app
  • Click into the medicine(s) in question
  • Check the 'Date to run out' field has the correct date

Please note that when you place a medicine order through the app it will prompt you to choose how many days you are ordering for. Once this has been selected, it will automatically update your medicine schedule.

 

How do I book a service?

In order to book a service with your pharmacy please follow the quick and easy steps below:

  • Click on the ‘Pharmacy tab’ located at the bottom of the app
  • Click on the ‘Services’ tab below the name of the pharmacy
  • Select the service you require

What if my pharmacy is not currently a Healthera pharmacy?

We are working to bring as many pharmacies on board with Healthera as possible, but this may take a little time. Please support us by letting us know via the app where you have the ability to ‘Recommend a pharmacy to us’.