"It is the combination of digital technology and patients coming into the shop that allows us to offer a full, holistic service. There is nothing better than building a relationship with customers and assisting them when needed."
Changes in the Industry
Marie, Branch Pharmacist at Armthorpe Parade talks about her involvement in the industry changes: "I’m excited to be involved in how the pharmacy is changing. Digitalisation has made the prescribing for GPs easier. The transfer of prescriptions to the pharmacy is now virtually instant. We have the ability to track prescriptions and view a patient’s summary care records with their consent allowing us to assist patient care.
Ordering of prescriptions is now easier than it has ever been. Patients can use the APP on their phone, tablet or computer and order their medication at their convenience or as they remember. They can be reminded to order and can communicate via text to the pharmacy if they have any queries. Once a patient has ordered their prescription, we notify them when it is ready and can easily communicate along that process if we need to.
Becoming digital is making things easier to do, allowing me, the pharmacist, the technicians and the trained pharmacy assistants to complete the prescription process easily but also allowing us to see and speak to patients in the shop."
Armthorpe Parade offers many services including:
- Medicine use reviews
- New medicine service
- Smoking cessation
- Supervised consumption
- Emergency supply out of hours (6pm Friday to 5pm Saturday).
- Palliative care
They also do flu vaccinations which is a very popular service, emergency contraception and a minor ailments service. Most importantly, they dispense and sell medications to people alongside advice. As a healthy living pharmacy, the staff offer advice in areas of health, diet, exercise and mental health. They also work with the CCG to promote health campaigns.
Delivering Incredible Service
Providing great customer service is of the utmost importance for the team at Armthope Parade. We spoke to Carole and Jodie who told us what makes their jobs so meaningful to them:
"I like working here because the team of staff that we have all work together; they are hardworking and help each other out if we have problems. Also some of the customers make your day by having a bit of banter with them and they appreciate all the hard work we do." Carole, Pharmacy Team Member
"What I like best about my job is the satisfaction I get from helping people. For every shift, there is at least one customer who is extremely grateful for the fact that we have gone the extra mile to ensure they get great service and that makes it all worthwhile." Jodie, Pharmacy Team Member
"The new Weldricks app, is an excellent way to keep our patients informed on the status of their orders and helps them to feel more in control."