"We work really hard to offer an excellent level of service. Because we’re independent, I feel that we can do that and provide a really personal service to all of our customers."
Delivering a Personal Service
During our visit, Reshma, the Pharmacy Manager, talked about the history of the Caxton Pharmacy. While it’s existed for a long time, it’s been with her family for over thirty years. Reshma tells us how this community presence allows them to deliver such a personal service to their patients.
Being an independent pharmacy enables Reshma and her team to go above and beyond for customers. The pharmacy itself was beautifully presented, inside and out and the staff demonstrated such an enthusiasm for the work they were doing.
As a busy healthcare hub serving the local community, Caxton Pharmacy has an extensive range of NHS and private services. Their most popular is the travel clinic which patients can book but also operates on a walk-in basis. Alongside this, the following services are available:
- Repeat prescription and collection service
- Emergency contraception
- Erectile dysfunction services
- Full sexual health services, including chlamydia and HIV screening
- Blood testing
- Pregnancy testing
- Children’s vaccinations
- Flu service
Industry Changes & Our Partnership
Tulshi, the Pharmacist at Caxton Pharmacy talks about how the pharmacy industry is changing and the importance of staying up to date with those changes, saying: “the pharmacy industry is definitely becoming more reliant on technology but I think that’s a good thing. We’re moving with the times. We do everything on our phones nowadays, why not NHS services and prescriptions as well?”
Reshma talks about how they have adopted Healthera in the pharmacy, looking specifically at the improvement in patient communication. The team are really proactive in updating patients with the status of their prescription orders. Not only does this increase patient satisfaction, it saves significant time with the daily pharmacy operations.
"Technology is becoming more normal and more accessible in the pharmacy. Using something like an app means we can easily communicate with our patients and keep them up to date."