Healthera Appoints A New Head of Commercial Operations
We’re delighted to welcome Kieron Heath onboard as our new Head of Commercial Operations!
Kieron was the only right choice when it came to who would be joining our team in this role. We sat down with him so that you can get to know him a little bit.
Tell us about your background in this industry.
I started at EMIS about 11 years ago as a trainer and account manager, joining the management team after 2 years. For the 7 years I worked for EMIS, my focus was to help GP surgeries use their clinical systems.
I then joined iPlato, known for their myGP app, running the customer facing teams that help GPs make the most out of the platform.
It’s all been quite GP focussed, but I’ve always been aware of the challenges that pharmacies face.
I’ve learned that there’s always more to discover in the digital health space, so I’m excited to find out more about pharmacies and their needs.
Why did you choose Healthera as the next step?
It’s based on 2 main things.
- The people. Healthera’s made up of friendly, talented and intelligent people that really want to make a difference to pharmacies and patients. I was very keen on having a good new home for my next move.
- What Healthera is trying to achieve. Unfortunately, I feel that existing health tech firms have left pharmacies out in the cold, and have been mostly GP focussed. Pharmacies are one of the most underutilised resources in the UK and have such an important part to play in relieving stress on the NHS, but also to provide more convenience to patient lives. Healthera’s helping patients engage with pharmacies, especially small chains that don’t have the capabilities to build tech solutions large distance sellers can.
I feel that new technologies won’t have the personal touch independent pharmacies can provide. We should support them and I’m really happy to have joined a company that’s doing just that.
Well now that you’re here, how were your first few days with the Healthera team?
Great! I feel very welcome. And it’s nice to be working with another group of friendly, smart people doing good…
There’s so much to learn and lots to figure out. I’ve learned this is the secret to a brilliant night’s sleep.
I’m clearly not the smartest person in the room, but that’s what you want from a new job! You should be learning from each other whilst solving problems in a collaborative way.
What, in your view, are your top priorities in the coming months?
My overall priority at the moment is empowering the team to operate at their best. We will be building on our prior successes and really upping our game on how we work.
My specialism is bringing in best practices and arming people that want to do great work with the ability to do it.
Right now I’m observing what we currently do and starting to make tweaks as appropriate, so we maintain a stable business whilst making gradual improvements.
What benefit do you think you bring to our customers?
I’ve spent 11 years doing nothing but helping healthcare organisations to use digital tools to either treat patients or better engage with patients.
I’m very good at building teams that are amazing at supporting customers, and empowering these team members to do the best work of their careers. These teams have been recognised as amazing resources for customers because they have provided an amazingly caring service compared to competitors who either down-size their customer experience teams or have poor quality of service.
I believe in delivering a world class service offering that EARNS its 5 out of 5 rating because it’s awesome. At the end of the day, our job is to help our customers and my teams will always do that to the best of our ability.
Healthera is already bringing on board more and more features that pharmacies really want and need. I’m here to help these get implemented and to help our customers to make the most out of them.
For anyone curious, can you tell a little about your hobbies?
I’m someone who believes that “life begins beyond the safety barrier”, so I’m very much interested in going outside of my comfort zone to grow myself.
I’ve written and published a fiction book; I had an idea for a story and so I went for it. This has now given me the difficult challenge of actually finishing the trilogy.
I see myself, mentally at least, as an athlete - unless things go surprisingly well, you’re not likely to see me competing in the Olympics. This just allows me not to be too fixated on a single sport, but instead push my training across multiple disciplines. I’m likely to move into triathlon with a view of completing an Iron Man event - which is a severely unhealthy distance in swimming, running, and cycling.
We have just recently received our second golden retriever, because more goldens is always better.